At the Driver’s License Counter and Beyond: Bringing Accurate Donation Information to Kentuckians
Every Kentuckian deserves clear, accurate information about the donor registry and organ, eye, and tissue donation. Through our partnership with the Kentucky Transportation Cabinet (KYTC), Donate Life Kentucky Trust provides that information in writing, through conversations with staff, and throughout the licensing process.
As an independent nonprofit, we support both the public making these decisions and the KYTC employees who ask the question.
Information Kentuckians Can See and Take Home
- Driver license envelopes and carrier letters provide donation and registry information to over 1 million customers per yar to review and discuss with family.
- Posters and TV messages in licensing offices keep information visible and encourage questions.
- Public education materials reinforce conversations at the counter and connect Kentuckians with reliable resources.
These materials help people make informed decisions, even when a busy licensing visit leaves little time for conversation.
Practical Tools and Ongoing Staff Training
As staff and leadership change, we provide several ways to learn, stay informed, and confidently address public questions:
- Rulers featuring questions offer everyday reminders at the counter.
- Laminated reference sheets provide approved wording, answers to common questions, additional resources, and language translation options.
- In-person lunch-and-learns bring education directly to offices.
- Online training lets employees learn on their schedule, test their knowledge, and receive a Donate Life T-shirt upon completion.
- Statewide Zoom training connects staff with our team for updates and questions.
- An annual in-person leadership symposium welcomes office leaders and available staff, with mileage reimbursement when needed. Participants hear from donor families and transplant recipients and receive information to share with their teams.
What Kentuckians hear at the counter should match what they read in their take-home materials and see in their licensing office. Staff need accurate information within reach and a trusted place to turn for support, and Donate Life Kentucky Trust staff is here for them.
Committed Leadership and Personal Connection
Our Board Chair, Matt Cole, Commissioner of KYTC’s Department of Vehicle Regulation, connects our mission directly with Kentucky’s driver licensing services. His leadership helps us resolve issues promptly, secure approvals for materials and training, and respond to changing needs. Matt’s commitment to Donate Life America and the donation community, including multiple AAMVA awards recognizing his work, reflects his dedication to saving lives and supporting families.
In 2027, we will expand training, update materials, and coordinate regular volunteer visits to KYTC offices to say “thank you for asking.” These visits recognize staff and remind them of the patients and families behind the question.
One Shared Goal: An Informed Kentucky
From an envelope taken home to a conversation with a trained employee, every interaction is an opportunity to share accurate information.
When KYTC staff have the support they need, Kentuckians have the information they need to make an educated decision about donation.
